Is there a "perfect work schedule"?
Scheduling a workforce can be a challenge. Is there even such thing as the "Perfect Work Schedule"?
Read about Integrated Experiences
Read about customer service, human resources, and our experience in both.
How do you make decisions?
Making good decisions is a skill that we're not born with, it takes learning and practice.
Interview Time: Are you Ready?
You've landed the in-person interview, your favorite outfit is ready, you've got a fresh haircut perhaps, and you feel good! Now let's go...
Setting and keeping your goals
Rarely is the path towards achieving our goals a straight trajectory with no hurdles to navigate. The best thing to do is arm yourself with
About Tabby Ross
I have an unrelenting passion for ensuring employees and customers get an experience that is “more than expected”. For over 20 years of H...
About Steve Ross Jr.
I’ve spent the past 20 years working in and around call centers, hospitality, and casinos. I am ea...
Integrated Experiences specializes in retail, hospitality, entertainment and gaming.
Customers need to buy things! Hopefully, they need to buy your things… Integrated Experiences can work with you to ensure yo...
The Story of the Valknut Logo
When we work with you to improve your business, you'll hear us remind you that "everything speaks". From the manner in which your recepti...
Top 5 Interview Tips
A successful interview is more about how the interviewer feels about you than how well you can do the job. Yes, you still need to be qual...
Bally's Interactive Online Sports Betting
Bet.Works, a start-up North American online sports betting company reached out to Integrated Experiences during it’s prelaunch. The requ...
Sargent Bubbles Case Study
Sargent Bubbles came to us with a concern of wanting to drive more revenue and the feeling that they were able to deliver great customer ...
Know something about everything!
It occurred to me today that one of the most dangerous people in your business is the person who knows anything about a topic in which...
Resorts Digital Gaming (RDG)
Resorts Digital Gaming (RDG) had a desire to bring their Customer Experience teams in- house due to severe degradation of the customer ex...
Can you get rid of meetings?
While the answer to the question, "Can you get rid of meetings?" likely will still be "No Way" at the end of this article, my goal is to...
1 Bad Experience - 5 Great Lessons
Last month, my wife and I went away to celebrate a milestone birthday with my mother and our first wedding anniversary. We were looking...
Define your own success!
Often as we get older, the definition we tend to focus on is the one definition that implies that SUCCESS = WEALTH. This way of thinking...
5 Phone Interview Mistakes To Avoid
Previously, we talked about the full recruitment process from application straight through to the offer stage of the process. Today I wa...
NYX Gaming becomes SG Digital
NYX Gaming Group identified a need to rebuild their Customer Experience Operations for their North American clients. The project required...
It's not an interview, it's a sales opportunity!
Years ago, I wrote a post on my LinkedIn feed that seemed to resonate with many people. In this article, I look to expand a bit on the t...
Borgata Hotel, Casino & Spa
Borgata needed a rebuild of their Contact Center’s Workforce Planning strategies due to a steady decline in service level and customer sa...