Read about customer service, human resources, and our experience in both.

I have an unrelenting passion for ensuring employees and customers get an experience that is “more than expected”. For over 20 years of H...

I’ve spent the past 20 years working in and around call centers, hospitality, and casinos. I am ea...

Customers need to buy things! Hopefully, they need to buy your things… Integrated Experiences can work with you to ensure yo...

When we work with you to improve your business, you'll hear us remind you that "everything speaks". From the manner in which your recepti...

A successful interview is more about how the interviewer feels about you than how well you can do the job. Yes, you still need to be qual...

Bet.Works, a start-up North American online sports betting company reached out to Integrated Experiences during it’s prelaunch. The requ...

Sargent Bubbles came to us with a concern of wanting to drive more revenue and the feeling that they were able to deliver great customer ...

It occurred to me today that one of the most dangerous people in your business is the person who knows anything about a topic in which...

Resorts Digital Gaming (RDG) had a desire to bring their Customer Experience teams in- house due to severe degradation of the customer ex...

While the answer to the question, "Can you get rid of meetings?" likely will still be "No Way" at the end of this article, my goal is to...

Last month, my wife and I went away to celebrate a milestone birthday with my mother and our first wedding anniversary. We were looking...

Often as we get older, the definition we tend to focus on is the one definition that implies that SUCCESS = WEALTH. This way of thinking...

Previously, we talked about the full recruitment process from application straight through to the offer stage of the process. Today I wa...

NYX Gaming Group identified a need to rebuild their Customer Experience Operations for their North American clients. The project required...

Years ago, I wrote a post on my LinkedIn feed that seemed to resonate with many people. In this article, I look to expand a bit on the t...

Borgata needed a rebuild of their Contact Center’s Workforce Planning strategies due to a steady decline in service level and customer sa...

During it’s pre-opening phase, the BahaMar identified a need to create a single resource for team members to obtain information. The goa...

The Delaware River and Bay Authority came to Integrated Experiences after identifying a need to improve their Call Center Reservations...