Bally's Interactive Online Sports Betting
Bet.Works, a start-up North American online sports betting company reached out to Integrated Experiences during it’s prelaunch. The requ...
Read about Integrated Experiences
Read about customer service, human resources, and our experience in both.
Sargent Bubbles Case Study
Sargent Bubbles came to us with a concern of wanting to drive more revenue and the feeling that they were able to deliver great customer ...
Resorts Digital Gaming (RDG)
Resorts Digital Gaming (RDG) had a desire to bring their Customer Experience teams in- house due to severe degradation of the customer ex...
NYX Gaming becomes SG Digital
NYX Gaming Group identified a need to rebuild their Customer Experience Operations for their North American clients. The project required...
Borgata Hotel, Casino & Spa
Borgata needed a rebuild of their Contact Center’s Workforce Planning strategies due to a steady decline in service level and customer sa...
Baha Mar, Nassau, Bahamas
During it’s pre-opening phase, the BahaMar identified a need to create a single resource for team members to obtain information. The goa...
Cape May-Lewes Ferry Case Study
The Delaware River and Bay Authority came to Integrated Experiences after identifying a need to improve their Call Center Reservations...