Image by Louis Hansel

Our Services

With 20 years in the industry, we produce real results.

Industries We Serve

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Retail

Hospitality

Entertainment

Gaming

New Hire Cycle

Customer Experience Journey

Workforce Planning

People Management

Company Communication

Know Your Product & Know Your Customer

Omni-Channel Routing

Time Management

Employee Engagement

Interaction Handling

Finance Management

Compensation & Retention

Collecting Customer Feedback

Future Management

Quality Assurance

Marketing & Sales Plan

We improve employee experiences, customer experiences & leadership experiences.

Menu of Services

New Hire

Cycle

  • Recruitment

  • Interviewing

  • Onboarding

Customer Experience

Journey

  • From intro to return

  • Everything Speaks

Workforce

Planning

  • Long-term Forecasting

  • Short-term forecasting

  • In-day management

People

Management

  • Vision to values

  • Leading w/ empathy

  • Getting buy-in

  • Living your values

Company

Communication

  • Meetings/coaching

  • Establishing Expectations

  • Goal Setting

Know Your Product-

Know Your Customer

  • Building trust w/ customers

  • Building knowledge bases

  • Establishing effective workflows

Omni-Channel

Routing

  • Call

  • Chat

  • Email

  • Social Comms

Time

Management

  • Get more done

  • Work/life balance

  • Building trust w/ stakeholders

Employee

Engagement

  • Inclusion

  • Diversity

  • Appreciation

  • Recognition

  • Encouragement

Collecting Customer

Feedback

  • Surveys

  • Folluow-ups

  • C-SAT

  • Net pomoter score

  • Customer effort score

Interaction

Handling

  • Soft skills

  • Problem resolution

  • Listening w/ empathy

  • Getting to yes (cross-sell/up-sell)
     

Finance

Management

  • Business plans

  • Budgeting/P&L

  • Expenses

Compensation & Retention

  • Salaries

  • Benefits

  • Reinvestment

  • Total Compensations

Marketing &

Sales Plan

  • Generating Leads

  • Clarifying Your Message

  • Building a Relationship

  • Following Up

Quality

Assurance

  • Grading Rubrics

  • Software

  • 1 on 1 Coaching Cadence

  • Setting Follow-up Training

Future

Management

  • Upward Mobility

  • Succession Planning

Ready to get started?

Schedule a free consultation with Integrated Experiences.

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1 Bad Experience- 5 Great Lessons

Despite a long list of concerns with photos, names, and details, we were ultimately offered a canned response and told the points added to our loyalty card "should" cover a one night stay at any of the brand names properties. How this seemed close to a proper service recovery is beyond me...

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"Whether it is in your personal life, as an employee, a leader, or a customer, do your best to make today a great day. Then focus on how you can make tomorrow even better."

Steve Ross Jr., Integrated Experiences